Privacy Policy
We (also known as "We", "Us" or "Our") are committed to protecting your Personal Data and your privacy.
This Privacy Policy explains how we collect and store the information you provide through the website https://franktillanceor.com (the Frank Tillanceor).
The following principles will be upheld:
We want you to be well-informed when it comes to how your Personal Data is used and processed. We use a range of methods to ensure you receive the information that is relevant to you. Where specific details are required, we will provide them at the appropriate time. We are also happy to answer any questions you may have regarding any limitations imposed by law.
1. The Scope?
This policy describes the type of Personal Data Frank Tillanceor collects about individuals and how it is processed, shared with third parties, secured, and more.
This Policy relates to information connected to an identified or identifiable natural person. An identifiable natural person is someone who can be directly identified, or identified through a combination of additional information we hold or are able to access.
This Policy defines "processing" as any operation involving the use or collection of Personal Data, including its management, organisation, and storage.
Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly seek or collect information from individuals under 18, nor do we knowingly permit such persons to use our services. If we become aware that we hold information about a child, we will delete it as promptly as possible.
2. What Personal Data Do We Hold About You?
When you access our services and channels or visit our website, we collect Personal Data. We may request your Personal Data in certain circumstances. In other cases, we collect your Personal Data by analysing how our Services and service channels are used, or by receiving your information from our third-party partners.
3. There is no requirement to disclose personal information to the company, nor any consequences for doing so.
You are not obliged to provide us with any personal data. However, in certain circumstances, choosing not to do so may prevent us from offering our Services or limit your ability to access the website.
4. What kinds of personal data do we collect? When you visit our website, we may collect the following personal information:
This includes information about your online activity log, data about your traffic (including IP address, date of access, time of access, and date of access), the language you used, software crash logs, the type of browser used, and information about the device you used. This information is not personal and cannot be used to identify you.
Personal Data We receive from you: any personal data you voluntarily provide to Us when you connect with a third-party online trading platform through Us.
Personal information you provide directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.
5. The Legal Basis and Reasons for Processing Personal Data
Your Personal Data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.
Without a valid legal basis, the Company is unable to use your Personal Data. The legal grounds upon which the Company may process your Personal Data are:
- You have given your consent to the processing of your Personal Data for one or more reasons. This applies when you submit personal information via the Website so that we can transfer it to a third-party trading platform.
- The Company or a third party may require processing to meet their legitimate interests — for example, to improve Our Services or to defend legal claims.
- Processing is required to meet a legal obligation.
Contact us via email for more details about the processing required to protect legitimate interests.
Below is a list of the reasons and legal grounds on which we may use the information you provide us. Personal Data.
Scope, Legal Basis
1. To provide your personal information to third parties at your request in order to gain access to digital trading. If requested, we may collect your Personal Data to forward it to third-party companies.
You have given your consent to the processing of your Personal Data for one or more reasons.
2. To respond to your requests, questions, or concerns. Personal Data is necessary to help address any questions you may have regarding the Services.
Processing is necessary to serve the legitimate interests of the Company or a third party.
3. Personal Data is processed to meet any legal, administrative, or judicial obligations and requirements.
To meet legal obligations, processing is required.
4. To enhance Our Services, Personal Data may be used to improve Our Services. This includes, among other things, crash reports and malfunction data we collect in relation to the Services.
Processing is necessary to pursue the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of Our Services
Processing is necessary to pursue the legitimate interests of the Company or a third party.
6. To perform and manage actions in line with the requirements of Our Services. These activities include back-office functions, business development, strategic decision-making, oversight mechanisms, and related activities.
Processing is necessary to fulfil the legitimate interests of the Company or a third party.
7. To conduct analysis, such as statistical analysis, and to make decisions on various matters, we employ a range of analytical techniques, including statistical methods.
Processing is necessary to serve the legitimate interests of the Company or a third party.
8.
To protect our assets, rights, and interests — as well as those of third parties — we may process your Personal Data to establish and defend legal claims.
This processing is carried out in compliance with applicable laws, regulations, agreements, and any relevant conditions, terms, or policies.
Processing is necessary to serve the legitimate interests of the Company or a third party.
6. Transfer of Personal Data to Third Parties
The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and user experience analytics.
You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide the Personal Data you have given us to those third-party trading platforms. The use of your Personal Data will be subject to their respective privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This enables the Company to access the resources required to enhance and improve the products and services it offers its customers.
Where necessary to protect the rights of third parties or Company assets, the Company is permitted to disclose Personal Data to regulatory, local, or other relevant official authorities.
We may also share Personal Data about you with potential investors or buyers, or with lenders to the Company or any other company within the group, in the event that a relevant transaction takes place (including the transfer or sale of assets belonging to the Company or any other company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.
7. Cookies and Third-Party Services
Third-party services, such as advertising providers or analytics companies, may be used on our website. These companies may also make use of cookies or similar technologies.
Cookies are small text files placed on your device each time you visit or access the website. They are used to collect information about your preferences and browsing habits in order to improve your user experience, remember your settings, and tailor the products and services you may be interested in. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and expire once you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period of time after you close your browser. They help the website recognise you as a returning user and allow you to return to the website seamlessly.
Types of Cookies:
They may be used by us according to their purpose:
1. Cookies are strictly necessary
These cookies are necessary for accessing the features you've requested and for navigating our website. They are used to deliver the information, products, and services you have asked for.
They are also required for your device to download and stream data, allowing you to browse the website, use its features, and return to pages you've previously visited.
Cookies collect Personal Data, such as your username and last login date, to confirm you are logged in to the site. They are deleted when you close your web browser (session Cookies).
2. Functionality Cookies
Cookies allow us to recognise you each time you visit our site and save your settings and preferences.
Cookies collect personal data, such as your username and last login date, to confirm you are logged in to the site. They are deleted when you close your web browser (session cookies).
3. Cookies for performance
Cookies are used to collect statistical data on the site's performance and to help improve it. They also allow us to carry out analysis on our website.
Cookies store anonymous data that is not associated with any identifiable natural person. They can be removed when you close your browser. Other cookies remain valid indefinitely.
Cookies are blocked or removed
To block or remove cookies, you'll need to adjust your browser's settings. Below are links to help you through the process for some of the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, please be aware that some or all of the Website's features and functions may not work as expected if this occurs.
ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. The retention of your personal data
The Company will retain your Personal Data for as long as necessary to fulfil the purpose for which it was collected, as described in this Policy, or for longer periods as permitted by applicable laws, regulations, and orders.
We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.
We regularly review the Personal Data we hold to ensure it is no longer retained than necessary.
9. Transfers of personal information to a third-party country or to an international organisation
Your personal information may be transferred to other countries (i.e. your personal data may be transmitted to a third country — meaning a country other than the one in which you reside — or to international organisations. International organisations or jurisdictions. The Company takes all necessary steps to safeguard the personal data you provide and to ensure that users can assert their rights and access effective legal recourse.
These protections and safeguards are available to all individuals residing in the EEA (European Economic Area).
- Transfer to a third country or international organisation that the EU Commission has determined provides an adequate level of protection for Personal Data, in accordance with Article 45(3) of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016. (the "GDPR")
- The transfer is made pursuant to a legally binding and enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was carried out in compliance with standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. The clauses adopted by the EU Commission can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide information about the security measures it uses to protect your Personal Data when transferred to third-party countries or international organisations. Send an email to info@franktillanceor.com
10. Security of Personal Data
We have implemented appropriate organisational and technical measures to protect Personal Data, including prevention of accidental or unlawful destruction, loss, or alteration of Personal Data.
We cannot guarantee that the security of your Personal Data will be maintained without error, nor can we be held liable for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.
In the event of legal or other obligations beyond our control, we may be required to disclose Personal Data about you to third parties, such as public authorities. We cannot control how such third parties manage the security of your Personal Data in these circumstances.
Personal Data cannot be transmitted over the internet in a completely secure manner. The Company cannot guarantee the security of Personal Data you transmit to us via the internet.
11. Hyperlinks to third-party websites
Links to third-party sites and applications are provided on this website. These sites and applications are not under the supervision of the Company. We are not responsible for the collection or processing of Personal Data by these sites or applications. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any third-party website or application, we recommend reading their privacy policy carefully. We also advise caution when sharing any Personal Data with them.
12. Changes to This Policy
We recommend that you read the privacy policies of any third-party websites or apps before accessing or using them, and exercise care when sharing any Personal Data with those parties.
13. Your rights regarding your personal information
You have the right to request that we verify the accuracy of the Personal Data we collect about you, correct any errors, and delete any Personal Data we no longer require. You may also restrict the types of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. You may exercise these rights by sending an email to the address below.
Access rights
The Company can verify the accuracy of any Personal Data being processed about you. If processing is confirmed, you may access your Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. If a request would be detrimental to the rights or freedoms of another person, the Company may refuse or limit its response to that request.
Right to rectification
The Company may correct inaccurate Personal Data. You have the right to request that incomplete Personal Data about you be rectified, taking into account the purpose for which it is processed.
Right to Erasure
The following grounds apply: (a) Personal Data are no longer required for the purpose for which they were collected or processed; (b) you withdraw consent and there is no legal basis for processing; (c) you object, based on reasons specific to your situation, to the processing of Personal Data about you that is based on legitimate interests pursued by Us or a third party; (e) Personal Data are unlawfully processed; or (f) Personal Data must be deleted to comply with a legal obligation of the Company.
This right does not apply where processing is necessary (a) to fulfil a legal obligation required under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict its processing of your Personal Data.
Where processing is restricted, Personal Data may only be retained with your consent, or to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a significant public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive and review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure, and does not interfere with the rights or freedoms of others.
Right to object
You have the right at any time to object to the processing of Personal Data about you that is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal rights, we may continue to do so.
Regarding direct marketing, you have the right at any time to object to the processing of Personal Data about you.
Right to withdraw consent
You may withdraw your consent for us to process your Personal Data at any time. This will not affect the lawfulness of any processing that took place based on your consent prior to its withdrawal.
You have the right to lodge a complaint with the relevant supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and Member States may limit your rights in relation to your Personal Data, as outlined in section 13.
We will provide the requested information in accordance with your rights under section 13 of this agreement within one month of receiving your request. This timeframe may be extended by up to two months if required, depending on the nature and volume of requests. We will notify you of any extension and the reasons for it within one month of receiving your request.
Subject to the provisions of section 13, information provided in response to your rights under section 13 will be made available free of charge. If a request is unjustified or excessive, particularly where requests are repetitive, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also decline to act.
If we have reasonable doubts about the identity of the person submitting a request, the Company may ask for additional information to verify their identity.